Updated March 2023
Privacy Policy
This Privacy Policy regulates the processing of personal data carried out on the casafeteira.com website (hereinafter also referred to as “website”).
The website user must carefully read this Privacy Policy whenever they intend to use the website, as it may be modified without prior notice.
1. Definition
Personal data should be understood as information, of any nature and medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity.
2. Controller and National Control Authority
2.1 The entity responsible for collecting and processing users’ personal data, namely, the categories of data collected, how they are processed and the purposes for which they are used, is the Casa Féteira – Sociedade Agrícola, Lda., NUIPC 507997310, with registered office at Quinta da Capeleira, nº6, Tremoceira, 2480-113 Pedreiras, telephone nº +351 244 098 425, email geral@casafeteira.com;
2.2 National control authority;
The national supervisory authority is the National Data Protection Commission (CNPD):
Av. D. Carlos I, nº 134, 1º
1200-651 Lisboa
geral@cnpd.pt
3. Types of personal data and purposes of processing
3.1 Access to the website and navigation: when accessing the website, a set of computer data is automatically collected, which is temporarily recorded in specific files, and is also automatically deleted after a certain period. The collection of this data has purely technical objectives, such as connection configuration, system security, technical network administration and website optimization. The following are the personal data collected for this purpose: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the transferred file; d) Volume of data transmitted; e) Indication of whether the transfer was successful; f) Identification data from the browser software and operating system; g) Website from which you accessed our website; h) Name of Internet service provider.
3.2 Contact form: if you wish to contact Casa Féteira, Lda. directly through the website, you must fill in the form provided for this purpose, which can be found in the menu under Contacts. You will be asked for some personal data such as name and email address, location and contact. The collection of this data only aims to make it possible to respond to your contact and provide you with the information you need.
3.3 Create Registration: to create a registration on the website, the user is asked for some personal data such as name, email address, address, country and tax number, in order to manage any online orders, and their delivery, invoicing, as well as applicable guarantees.
3.4 The User guarantees that the personal data provided to Casa Féteira, Lda. are true and you are responsible for communicating any changes to them.
4. Period of retention of your data
The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and retained for a period of:
- Transaction management – legal term of 10 years;
- Customer management in loyalty programs – 3 years
- Marketing – 2 years (plus current year) since the last interaction;
- User management of websites or platforms – 1 year (plus current year) after the last access;
- Home delivery – 2 years;
- Guarantees and after-sales support – 2 years or equal to the warranty period if longer.
- Registration and proof of transactions for distance contracts – 6 months after the contract period;
5. Provision of data to third parties
5.1 Unless otherwise specified, your personal data will not be disclosed to third parties without your explicit consent.
5.2 Your personal data may, however, be disclosed to third party service providers who assist the Casa Féteira in carrying out its activities such as web page hosting services, email, payment processing, shipping and deliveries, transport and payment, brand management and product promotions. As far as possible, Casa Féteira seeks to ensure that the entities that have access to personal data are credible and offer high protection guarantees, never transmitting data beyond what is necessary to provide the contracted service.
5.3 In addition, your personal data may be disclosed to third parties to:
- Satisfy requirements imposed by law or competent governmental or judicial authorities;
- Satisfy requirements necessary to initiate or sustain a legal proceeding or the defense in a legal action;
Your personal data may also be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request from the authorities, for the purpose of preventing fraud against us (anti-fraud services).
6. Storage of your Personal Data
The personal data collected and processed is stored on servers with limited access, located in controlled facilities.
7. Data transfers abroad
If the provision of certain services by Casa Féteira involves the transfer of users’ personal data outside Portugal, to Casa Féteira will strictly comply with applicable legal provisions, particularly regarding the determination of the suitability of such Country with regard to the protection of personal data and the requirements applicable to such transfers.
8. Security measures
To prevent unauthorized disclosure or access and to ensure appropriate use of users’ personal data, Casa Féteira uses appropriate and reasonable physical, technical and administrative procedures to safeguard the information it collects and processes, in order to protect personal data against its dissemination, loss, misuse, alteration, unauthorized treatment or access, as well as against any other form of illicit treatment.
For this purpose, in addition to using the HTTP protocol over an additional layer of security that uses the SSL/TLS (HTTPS) protocol, your system encrypts information to ensure that it is not subject to interception when transmitted via the network and has implemented authentication/access control systems (login and password) and the use of firewalls.
9. Cookies
This website uses cookies to improve its service. Some cookies are essential to guarantee the functionalities available, while others are intended to improve performance and user experience. You should not continue to access our website after the warning about cookies, if you do not agree with their use.
We use cookies of a technical nature necessary to be able to provide the services requested by our users, to allow, for example, the system to store information at each stage of the purchase order process. We use cookies of a technical nature necessary to be able to provide the services requested by our users, to allow, for example, the system to store information at each stage of the purchase order process. We also use cookies to recognize our visitors and users, and remember the parameters that were chosen during their visits; for example, to keep the language selected on the first visit. We also use cookies and data generated by browsing for statistical purposes and to analyze website activity in order to improve its content and adjust it to the preferences of our visitors.
10. Rights of Data Subjects
In accordance with the legislation in force, the user has the right to access and rectify his personal data, as well as the right to request its deletion, oppose its treatment and obtain its limitation or portability to the extent applicable.
You can also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. Furthermore, you may, at any time, request to stop receiving communications from us for marketing and advertising purposes.
These rights can be exercised by contacting directly Casa Féteira – Soc. Agrícola, Lda.
Postal Mail Address: Quinta da Capeleira, nº6, Tremoceira, 2480-113 Pedreiras – Porto de Mós
E-mail address: geral@casafeteira.com
11. Link to social networks
We allow connection to social networks, but we are not responsible for their privacy and security policies.
These are links to social networks external to Casa Féteira subject to their own Privacy Policies. These networks may record information regarding users’ activities on the Internet, including on our website.
We recommend analyzing the conditions of use and privacy policies of these social networks, in order to know exactly how they use users’ personal data, as well as the procedure for deleting or limiting the processing of this data.
12. Children
Casa Féteira does not knowingly collect personal data from children under the age of eighteen. If you are under eighteen, do not provide us with personal data. If you believe that a minor has provided personal data to Casa Féteira, please contact us so that we can make every effort to delete that personal data from our databases.
13. Applicable law
13.1 In case of controversy or claim of any nature related to this website, Portuguese law will apply, regardless of any conflict of applicable laws. All legal actions or proceedings arising out of or related to this Privacy Policy, its validity, application, compliance or non-compliance, or the matter of this Privacy Policy, will be the responsibility of the Portuguese courts, and the user consents and submits to the jurisdiction of these courts in the cases indicated.
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (RAL) entity.
Alternative Consumer Dispute Resolution (RAL) entities are entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of RAL entities provided for by Law No. 144/2015.
Consult the List of RLL Consumer Dispute Resolution Entities
The European Commission, through Regulation (EU) n. 524/2013 of the European Parliament and the Council, of May 21, 2013, created the RLL platform for alternative dispute resolution between consumers and traders, relating to online sales or service contracts.
14. Updates to this Privacy Policy
This Privacy Policy is subject to change. The date of the last update to this document is indicated in the caption “Updated on” in the header of this document. Changes to this Privacy Policy will come into force when they are published on the website.
