Refund policy

An order can be canceled by the customer, free of charge and without any justification, as long as this cancellation is made before payment and subsequent shipping processing.

Casa Féteira allows the return of products within 14 days. However, upon return, the product must remain intact (including packaging that accompanies the product, labels and back labels), otherwise the return will be void. This does not apply to food products. Food products can NOT be returned.

If you wish to return an order after receipt, it must be carefully reassembled and sent back to the shipping address described on the shipping notes.

You must keep the order in good condition until the return is made.

The amount paid in the meantime will be refunded, provided that, after being received and checked, the products are in perfect condition.

Shipping costs will not be refunded.

All products sold at Casa Féteira are perishable or susceptible to change, depending on handling conditions, inadequate temperature, light or humidity, therefore, we do not accept the return of a product under conditions that have deteriorated its quality.

Products can be exchanged for another item available in the online store, as long as they are in perfect condition and the packaging has not been opened or is not damaged.

If you wish to exchange an item from your home, you must request a return via email casafeteira@gmail.com, indicating the reason and the respective contact details so that we can obtain all the necessary clarifications.

Transport and reshipping costs will be the responsibility of the customer.

The deadline for any exchange or return is 14 days from the date of receipt of the order.

Damaged Items

All of our products are properly packaged, in appropriate packaging, however we recommend that all orders are examined by the customer upon receipt.

If any irregularity or damage to the product is detected, we ask that you confirm that the contents are intact, and you may refuse the product if you consider that it is not in the best condition.

In case of any anomaly with the order upon delivery, we request, if possible, a photographic record.

If any imperfection or damage to the product is detected, the customer must duly justify the reason for the return and immediately notify Casa Féteira, which will resolve the situation as quickly as possible.

To clarify any questions, request additional information or send suggestions, contact us casafeteira@gmail.com.